Question 1

How can I make an appointment?

Accepted Answer

Call Michele on 0400 237 578 or email michelearmstrong1@bigpond.com

Question 2

Do you offer hair consultations?

Accepted Answer

I do offer hair consultancies and talk about your ideas and the direction to take to achieve your desired look.. It is important to me that I clearly understand your expectations and also educate you about hair home maintenance.  I offer 15 minute face-to-face chats or online via Zoom or FaceTime.

Question 3

Do you do colour corrections?

Accepted Answer

Throughout my hairdressing career I've had a lot of experience with colour application and correction, as well as working towards an ideal look that you would like. For example transitioning from old colour to new, or even from regular colouring toward your natural hair colour or, as you age, to grey or silver, if you wish to "age gracefully". I'm happy to discuss this with you in a 15-minute consultation I can put a plan together working towards your ideal hair.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Cash, EFTPOS, Visa, Mastercard and Pay ID. Unfortunately, we do not accept payment via American Express.

Question 5

Do I need to confirm my booking?

Accepted Answer

We have an automated text/sms confirmation system. In the unlikely event that you do not receive a confirmation text 48 hours prior to your appointment, please feel free to contact the salon via phone to confirm on 0400 237 578 or via email to michelearmstrong1@bigpond.com. (michelearmstrong1@bigpond.com.)

Question 6

What if I need to cancel my appointment?

Accepted Answer

Due to high volume of booking requests, there are a few policies regarding cancellations
- Absence from an appointment incurs 100% of the fee.
- Less than 24 hours notice of a cancellation and all Saturday appointment cancellations incur a 100% fee.
- More than 24hour notice of a Tuesday - Friday appointment cancellation incurs a 70% fee.

Either call directly 0400 237 578 or email michelearmstrong1@bigpond.com

Question 7

How long does a hair toner last?

Accepted Answer

A hair toner generally last four to six weeks, depending on the frequency of washing and also if it's a semi, a demi, or a toner. I can also recommend take-home products to maintain the colour longevity in your hair.

Question 8

What is a root shadow?

Accepted Answer

The name really tells the story here; a root shadow is a slightly darker root area, with lighter ends. To achieve this look we apply a faintly darker hair toner to the roots than that which we apply to the ends. This gives a soft, graded contrast between the roots, mid-lengths and ends and helps achieve our signature lived-in colour look. This can be done with either semi or permanent colour.

Question 9

What are 'Faux Foils'?

Accepted Answer

Faux foils are for clients that I know balayage won’t work on. It is a foil that does not go right to the roots area. By placing hair segments in foil, it allows us to get the lift but still look like balayage. It can either be on hairlines or mid-lengths ends.

Question 10

What is the difference between highlights and balayage?

Accepted Answer

Highlights are placed more precisely through the hair, using foils, and generally the hair is highlighted from root to tip. Balayage is a technique where colour is painted freehand onto the hair in sections, usually from the mid-lengths to the ends (or just not all the way to the roots). Highlights allow the colour to develop more and are often more intense, whereas balayage blends more into the natural hair.

Question 11

Can I pay for a haircut without a blow dry?

Accepted Answer

Unfortunately, it is not possible to have a haircut without a blow dry. I need to see the cut when it’s dry to assess whether or not it needs extra cutting and finessing. Cutting the hair dry is a key part of making it perfect. To obtain the best result I always work with the natural fall of the hair.

Question 12

What if I don't like my haircut?

Accepted Answer

I always want you to leave 100% satisfied with your hair. Please contact me if you are unhappy with your hair cut. I have a 10 day free re-cut policy, which means you need to get in touch with me within 10 days of your hairdressing appointment in order to have your hair re-cut free of charge. However, I do find it can take up to 1 week after a cut for your hair to settle especially after a restyle or big change.

Question 13

Do I need to have a blow dry?

Accepted Answer

I highly recommend a blow dry with your colour service so that you can see and assess the colour. It is my policy that clients have a blow dry with their colour service to ensure they are satisfied with the result.

Question 14

Is a 'trim' the same price as a hair-cut?

Accepted Answer

Yes; cuts of any length are charged at the same rate. Generally I am refining or  recreating your style in consultation with you at each appointment; this includes for both women and men.

Question 15

Do you cut men's hair?

Accepted Answer

Yes, I do enjoy doing men's hair; shaping, colouring and styling, teaching them how to manage their hair at home, including recommending appropriate products for maintenance and styling.

Question 16

Weddings & Events?

Accepted Answer

I have been working for many, many years and I enjoy this process of creating a personal environment to discuss, share, and workshop the required look that you would like to achieve on your wedding day or for a special event or occasion.

My extensive experience in bridal and events hair styling allows me to style for all tastes from classic through to edgy or avant-garde looks. My sole aim is to ensure you'll shine to feel confident and beautiful on your big day, or at that special event.

Question 17

How often should I revise my style and hair-care products?

Accepted Answer

Staying attentive to factors like seasonal shifts, like stressors, and styling practices, helps my clients maintain the health and quality of their hair through all stages of life. I offer regular reviews and updates; as the season changes so do hair condition, as it does with age, diet, stress, colour processing, all have an impact on the quality of your hair.  I believe in updating and maintaining the regime that you use to keep your hair in its optimum condition and style.

Michele Armstrong

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